Welcome to EMARA (referred to as "EMARA," "we," "us," or "our"). By using our website, emarajewels.in (the "Site"), and the services provided through it, you agree to the terms and conditions outlined below. Please review these terms carefully, as they govern your use of our Site and the services provided by EMARA.
1. General Use:- By accessing and using the Site, you agree to comply with these terms and conditions, which may be updated by us from time to time without prior notice. It is your responsibility to check this page periodically for updates. Your continued use of the Site following any changes signifies your acceptance of those changes.
2. User Obligations a) You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. EMARA reserves the right to suspend or terminate your account if any information provided is found to be inaccurate, incomplete, or misleading. b) You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account. c) You agree not to use the Site for any illegal or unauthorized purpose, including but not limited to violating any intellectual property rights or defaming any individual or entity.
3. Product Information:- We strive to ensure that the product descriptions and details on our Site are as accurate as possible. However, we do not warrant that the descriptions or other content on the Site are accurate, complete, reliable, current, or error-free. In case a product offered by EMARA is not as described, your sole remedy is to return it in unused condition.
4. Order Acceptance and Cancellation a) We reserve the right to accept or decline your order for any reason at any time. Upon receiving your COD order, we may carry out standard pre-authorizations to ensure the order placed is genuine and may confirm the address and product details placed by you. b) In case of a cancellation of an order, we will notify you via email or phone and provide details of the cancellation. If payment has already been processed, we will refund the amount to your original method of payment. c) We reserve the right to limit the quantity of items purchased per person, per household, or per order. These restrictions may include orders placed by the same account, the same credit card, and orders that use the same billing and/or shipping address.
5. Return and Exchange Policy a) We want you to be fully satisfied with your purchase. If, for any reason, you are not satisfied, you may return the product within the specified return window. The product must be in its original condition, unused, and in the original packaging with all tags, receipts and jewellery kit included. b) Please note that customized or personalized items are not eligible for return or exchange unless they arrive damaged or defective. c) For more details on our return and exchange policies, please visit our Returns & Exchanges page.
6. Pricing and Payment a) All prices listed on the Site are in Indian Rupees (INR) and include all applicable taxes unless otherwise stated. b) We reserve the right to change prices without prior notice. However, the price of a product displayed at the time of purchase will be honored. c) Payment for all orders must be made through the payment gateway provided on the Site. We do not store any payment information on our servers; all transactions are securely processed by third-party payment processors.
7. Shipping and Delivery a) We strive to deliver your order within the estimated delivery time mentioned at the time of purchase. However, delays may occur due to unforeseen circumstances. EMARA is not liable for any such delays. b) Please ensure that the delivery address is accurate and complete. EMARA is not responsible for any delays or non-delivery resulting from an incorrect or incomplete address provided by you.
8. Intellectual Property a) All content on the Site, including text, graphics, logos, images, and software, is the property of EMARA and is protected by Indian and international copyright laws. b) You may not copy, reproduce, republish, upload, post, transmit, or distribute any content from the Site without prior written permission from EMARA.
9. Limitation of Liability:- EMARA shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the Site or the products purchased through the Site. Our total liability to you for any damages, losses, or causes of action shall not exceed the amount paid by you, if any, for accessing the Site or purchasing products from us.
10. Governing Law:- These terms and conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra.
11. Contact Us If you have any questions or concerns regarding these terms and conditions, please contact us at:
Email: support@emarajewels.in
Phone: 9833811555 (10:00 A.M to 6:00 P.M IST WEEKDAYS)
Address: Andheri West, Mumbai Maharashtra 400061.